The role:
An opportunity has arisen for a third Visitor Welcome Supervisor to join our small team, with operational management responsibility of a small team of Visitor Welcome Assistants.
You will be a confident verbal communicator and you’ll excel at making visitors feel welcome and valued as the public face of Borde Hill. You’ll be comfortable handling all aspects of reception operations, ensuring a fantastic visitor experience. A keen eye for detail and a drive to give fantastic customer service is key as well as the ability to problem solve, motivate and guide others.
As a charity, we depend on the support of our Members and visitors to ensure the Garden can be sustainable, now and in the future. To that end you will lead by example to promote the benefits of Borde Hill Membership and Gift Aid on entry. Also promoting what’s on to our visitors, as well as what’s looking good in the Garden, listening to what our visitors need so you can ensure they have the best possible day.
You’ll be an enthusiastic, but calm team player who can supervise, coach and motivate your team, and have responsibility for the reception and visitor operation on your days of work.
You’ll maintain excellent standards of presentation and health and safety in our reception and retail shop. You will have the confidence to manage visitor queries and handle customer complaints as they arise, although these are rare occurrences. We’re looking for someone who is highly organised, can multi-task and is able to work under pressure.
Knowledge, skills and experience needed
(Please provide evidence in your Covering Letter and CV)
• Able to demonstrate strong customer service ethos.
• A team player, with strong people skills and the ability to forge good working relationships.
• Have excellent written and verbal communication skills
• Good IT skills, confident learning new systems.
• Creative flair, with a positive outlook and a fantastic eye for detail.
• Able to demonstrate a flexible approach, with the ability to multi-task and problem solve.
• An interest in the horticultural/heritage sectors desirable.
• Demonstrate an awareness of competitor activity, be confident to offer new ideas and initiatives
• Enjoy working in a small team.
• Comply with our procedures, including Financial, H&S, Equality and Diversity.
Salary: £12.93 per hour
Hours: 15 hours per week to include weekends and Bank Holidays on a rota
Holiday entitlement: 28 days pro rata (including Bank Holidays)
To apply: email your CV & covering letter to: [email protected]
Closing date: 9th May
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